1. Who We Are

Road Aid New Zealand ("Road Aid", "we", "us", "our") is a New Zealand-owned mobile battery and roadside assistance company operating in Auckland. Our website is roadaid.co.nz.

Contact us at: info@roadaid.co.nz | 0800 686 888

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number (when you place an order, request a booking, or contact us)
• Vehicle details such as make, model, year, and registration/plate number
• Service address for mobile installations
• Payment information (processed securely via Stripe — we do not store card details)
• Messages or enquiries you send to us

We also automatically collect certain usage data including:

• Browser type, device type, and operating system
• Pages visited and time spent on site
• Referring website or advertisement
• IP address

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders and service bookings
• Communicate with you about your order, booking, or enquiry
• Send SMS or email notifications related to your service
• Improve our website, products, and services
• Comply with legal obligations under New Zealand law
• Prevent fraud and maintain security

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. This includes:

• Google Analytics – to understand how visitors use our site
• Google Ads – to measure the effectiveness of our advertising campaigns
• Session cookies – to maintain your shopping cart and login state

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Sharing Your Information

We may share your information with trusted third parties only as necessary to provide our services:

• Stripe – for secure payment processing
• ClickSend / Twilio – for SMS notifications
• Google – for analytics and advertising measurement
• Email service providers – for transactional emails

We may also disclose information if required by law or to protect the rights and safety of Road Aid and our customers.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements — generally no longer than 7 years for business records.

7. Your Rights (NZ Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to your personal information we hold
• Request correction of inaccurate information
• Ask us to delete your information (where legally possible)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@roadaid.co.nz.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption. Payment processing is handled by PCI-DSS compliant providers.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@roadaid.co.nz
• Phone: 0800 686 888